RHIXO

RHIXO Hosting and Domain Services Schedule

Product-specific terms for RHIXO hosting, domains, DNS, SSL, backups, migration and exit.

This document forms part of the RHIXO controlled legal framework and operates with the RHIXO Customer Agreement, RHIXO Product and Service Schedule and accepted order where relevant.

1. Scope

This Schedule applies where RHIXO supplies or manages website hosting, domains, DNS, SSL certificates, migrations or related infrastructure. It supplements the RHIXO Customer Agreement and Product and Service Schedule.

2. Hosting service

Hosting fees, billing frequency and inclusions are those shown in the accepted order. Hosting is a separate recurring service unless an offer expressly includes a stated hosting period. A promotional hosting period does not permanently reduce the standard recurring hosting price.

3. Minimum commitments

Where an accepted website plan or Founder promotion carries a minimum hosting commitment, the commitment displayed at checkout or in the promotion applies. Founder discount recipients are required to remain on RHIXO hosting for the first 12 months unless law or an agreed remedy requires otherwise.

4. Domains and ownership

Where RHIXO assists with a domain, the customer should remain the registrant/beneficial owner unless an accepted order expressly states a different arrangement. The customer must provide accurate registrant information and keep it current. Registry, registrar and ICANN/auDA rules may also apply.

5. DNS and SSL

RHIXO may configure DNS and SSL/TLS where included. DNS propagation, certificate issuance, registrar restrictions and third-party outages can affect timing. Customers must not make conflicting DNS changes without coordination where RHIXO manages the service.

6. Backups and recovery

RHIXO uses reasonable backup and recovery controls for infrastructure it operates, but no backup is represented as effective merely because a backup file exists. Customers should retain independent copies of business-critical source material where practical. Restore scope and timing depend on the failure, provider and available recovery points.

7. Availability and maintenance

Hosting is subject to the RHIXO Service Level and Availability Framework. No numeric uptime guarantee or service credit applies unless expressly activated in the accepted order. Planned or emergency maintenance may temporarily affect availability.

8. Security

RHIXO secures the infrastructure components it operates; customers are responsible for their credentials, authorised users, content, connected services and any customer-controlled administration. Unsupported plugins, customer code or external integrations may create risks outside RHIXO control.

9. Customer-site analytics

Where RHIXO installs a RHIXO-controlled Google Analytics 4 tag on a delivered customer site for service-quality, usage or performance measurement, the customer is informed of that deployment through the RHIXO Privacy and Cookie policies and must maintain visitor-facing notice and consent controls required for its website and jurisdiction.

10. Suspension

RHIXO may suspend hosting for material non-payment, security threats, unlawful use, abuse or other grounds permitted by the Agreement. Suspension for non-payment does not itself erase customer content. Retention and deletion follow the applicable policy and operational schedule.

11. Migration and exit

On valid termination and subject to amounts due and technical feasibility, RHIXO will provide or coordinate a reasonable export or migration path for customer-owned content and domain control. RHIXO is not required to transfer proprietary automation, reusable templates, platform software, internal tooling or other RHIXO/InnovatechIQ IP.

12. Third-party providers

RHIXO may use GoDaddy, cPanel and successor authorised infrastructure providers. Provider locations and underlying infrastructure may change. RHIXO remains the customer-facing support point for services RHIXO supplies or manages.

13. Contact

Hosting and domain support may be requested at team@rhixo.com.au.